Further examples of the customer experience (CX) in mechanical engineering
The aim should be to interconnect as many processes in the value-added chain as possible. With an online tool such as the item Engineeringtool, value creation starts at an extremely early stage, i.e. when planning a design. The user-friendly drag-and-drop functionality makes it easy to assemble components. They are aligned automatically and connections are only permitted if they are possible. CAD export and the creation of complete project documentation can also be completed in just a few clicks. In communities such as KITUNIT, design engineers can exchange information and ideas about their experiences and projects. This item corporate startup enables users to share their own designs created in the item Engineeringtool, use third-party designs and provide each other with advice and support. Last but not least, seamless transitions between the individual touchpoints are also crucial to the customer experience in mechanical engineering. A key connection is therefore the direct access from the item Engineeringtool to the item Online Shop.
Registered users can also use the Online Shop and Engineeringtool in parallel, dragging components from the shop and dropping them directly onto the work area in the Engineeringtool. Indeed, the free item user account connects together many other areas, meaning users can access an extensive range of offerings after a single registration process.
Digitization has made lifelong learning more important, which impacts the customer experience in mechanical engineering. If mechanical engineering companies value a good customer experience, it is well worthwhile using online materials to empower their customers and their customers’ employees. Ideally, these materials should cover not just actual products but also key issues affecting the industry, in line with a more comprehensive understanding of service. For example, the item Academy offers a portfolio that includes installation guides in video format and practical introductions to topics such as lean production and ESD.
Are you interested in digitalization and what the future of mechanical engineering holds?
Then we have something that’s right up your street! Simply subscribe to the item blog by completing the box at the top right.